THE GOOD SISTER COFFEE COMPANY

Event & Booking Terms and Conditions

Effective July 2026

These Event & Booking Terms and Conditions ("Terms") govern the coffee catering and event services provided by The Good Sister Coffee Company ("Company," "we," "us," or "our") to the individual or organization booking those services ("Client," "you," or "your"). By submitting a deposit, signing a booking agreement, or otherwise confirming an event that references these Terms, Client agrees to be bound by them. For a specific event, Client and Company will also execute a Catering Services Agreement; if that Agreement conflicts with these Terms, the signed Agreement controls.

1. Booking & Deposits

  • Deposit: A 50% deposit is required at the time of booking to secure the date.

  • Booking confirmation: Our booking agreement must be signed and returned along with payment method for the deposit to secure your booking.

  • Tentative holds: A verbal courtesy hold is available for 24 hours.

  • Lead time: We request 30 days' notice to properly plan our services.

2. Payment

  • Full payment: Due in full no later than 7 days before the event, in line with your final guest count confirmation.

  • Accepted payment methods: Checks, debit cards, Visa/Mastercard credit cards, and Venmo. A 3% processing fee applies to credit card payments.

  • Bad checks: A $100 fee applies to any returned check.

  • Sales tax: All applicable taxes are included in our pricing; no additional taxes will be charged.

  • Gratuity: A 20% gratuity is included in our pricing — no additional tipping is expected.

  • Late payment: If full payment is not received by the 7-day deadline, Company may treat the booking as canceled under Section 3's cancellation schedule or charge a $50 per day late fee until paid, at Company's discretion.

3. Cancellations & Refunds

  • Cancellations: More than 30 days before the event are fully refunded.

  • Tiered refund schedule: Cancellations 15–30 days before the event: 50% of the deposit refunded. Inside 15 days: deposit forfeited.

  • Refund method: Refunds are issued via the original payment method.

  • Notice requirements: All cancellations must be submitted in writing (email).

4. Date Changes & Rescheduling

  • Accommodating date changes: Every effort will be made to accommodate date changes.

  • Reschedule limits: One free reschedule if requested more than 14 days out (subject to availability); a $200 rebooking fee applies to last-minute changes or a second reschedule.

5. Guest Count & Service Minimums

  • Headcount: Each package specifies an agreed number of drinks; additional drinks beyond that amount are billed at $10 per drink (gratuity included).

  • Final count deadline: Client must confirm final guest count 7 days out; increases after that deadline may not be guaranteed and decreases don't reduce the invoice.

6. Service Area & Travel

  • Travel fees: We serve the greater San Diego area with a 25-mile (each way) allowance included; additional mileage is billed at $2 per mile.

  • Parking/tolls: Tolls, parking, or overnight-stay costs for out-of-area events are billed at cost, with receipts provided.

7. Site, Setup & Access Requirements

  • Power & water: Our trailer is fully self-sufficient with fresh water and generator power, so no hookup is required. If a 220V/20-amp outlet is available on-site, we're happy to plug in instead — it's quieter for your guests, but not necessary for service.

  • Load-in/out time: We arrive one hour before service and stay afterward to clean up. Please ensure site access and a flat, level surface are available.

8. Weather

  • Rain plan: San Diego's mild climate means light rain is rarely an issue for service. Because our equipment runs on electrical power, our staff may pause service at their discretion if conditions become unsafe. If severe weather leads to early closure, a minimum payment of 50% of the agreed fees is due.

9. Service Duration, Overtime & Staffing

  • Overtime fee: Each package includes a set service time; additional hours are available at $200 per hour.

  • Staffing: Two baristas are included per package. Larger events may require additional staff at added cost.

10. Menu, Allergens & Dietary Needs

  • Menu lock date: Menus, including food selections and special requests (e.g., specific syrups, dairy-free milks), should be finalized 14 days in advance.

  • Allergen disclaimer: Our equipment handles dairy and nuts; we can't guarantee a fully allergen-free environment.

11. Permits, Licensing & Insurance

  • Certificate of Insurance: We carry general liability insurance and can provide a Certificate of Insurance (COI) upon request.

  • Health permits: Our trailer is fully certified with the Health Department and holds all required permits.

12. Equipment & Damage

  • Damage liability: Damage to our equipment caused by guests or venue conditions may be billed to the client.

  • Rental items: Replacement costs apply for loss or breakage of any rented linens, signage, or glassware.

13. Force Majeure

  • Force majeure clause: For events outside party’s control (natural disasters, venue closure, public health emergencies), we offer a full deposit credit toward a future date rather than a cash refund.

  • Company non-performance: If Company is unable to perform for reasons within its control (e.g., staffing or equipment failure unrelated to force majeure), Company will make commercially reasonable efforts to arrange a substitute crew or, if none is available, refund all amounts paid for the affected event. Company's liability in this situation is limited to that refund.

14. Agreement & Communication

  • Signed agreement: A signed booking contract, along with the deposit, is required to confirm booking; the booking is confirmed only upon receipt.

  • Privacy: Client event details are used internally only and are not shared beyond fulfilling the booking.

15. Indemnification

  • Client indemnification: Client agrees to indemnify and hold harmless Company, its owners, staff, and subcontractors from third-party claims, damages, or losses arising from the negligence or misconduct of Client's guests, staff, or invitees at the event, except to the extent caused by Company's own negligence.

16. Limitation of Liability

  • Liability cap: To the fullest extent permitted by law, Company's total liability arising out of these Terms or the services provided is limited to the total amount paid by Client for the event. Company is not liable for indirect, incidental, or consequential damages, including lost profits or guest dissatisfaction unrelated to Company's direct performance.

17. Governing Law & Venue

  • Governing law: These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in San Diego County, California.

18. Resolving Concerns

  • Direct resolution first: We want every event to go well. If something falls short, please contact us directly so we can make it right before any dispute is escalated or posted publicly.

19. Entire Agreement

  • Entire agreement: These Terms, together with any signed Catering Services Agreement for a specific event, constitute the entire agreement between Client and Company regarding the event and supersede any prior discussions or proposals. In the event of a conflict between these Terms and a signed Agreement, the Agreement controls.