THE GOOD SISTER COFFEE COMPANY
Privacy Policy
Effective August 2026
The Good Sister Coffee Company ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect the personal information you provide, or that we otherwise collect, through our website, quote and booking forms, event communications, and related services (collectively, the "Services"). It also describes the choices available to you regarding our collection and use of that information.
Any additional, separate privacy notices we provide to you are also considered part of this Privacy Policy. This Privacy Policy does not apply to information collected by a third party, even if that third party is helping us fulfill your event.
1. Our Commitment to Privacy
The Good Sister Coffee Company recognizes the importance of your privacy and wants you to have a clear understanding of how we collect and handle your information. Below is a summary of our practices, elaborated on throughout this Privacy Policy:
Access to your information is limited to our team and the vendors who need it to help fulfill your booking, such as our payment processor.
Privacy is our default setting. We use your information only as needed to plan and deliver your event, and we'll tell you if anything beyond that becomes necessary.
The Good Sister Coffee Company does not sell your personal information for any purpose.
Any reports we generate about booking trends are aggregated and do not identify individual clients.
You may contact us at isabel@thegoodsister.info or 619-922-7617 if you have questions about our Services.
2. Your Consent
By requesting a quote, submitting a booking form, or otherwise using our Services, you acknowledge and accept this Privacy Policy and approve our collection, use, and disclosure of your personal information as described below. If you do not agree with this Privacy Policy, please refrain from using our Services.
3. Personal Information We Collect
"Personal Information," as used in this Privacy Policy, means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. For our purposes, Personal Information typically falls within one or more of these categories:
Identifiers: your name, email address, mailing or event address, and telephone number.
Health-related information: dietary restrictions or food allergies you choose to share with us so we can plan a safe menu for your event.
Commercial information: the services you booked and your purchase and payment history.
Inferences: conclusions we draw from the above to understand event preferences and improve our Services.
Certain information may not be protected by privacy laws if it is (i) publicly available, (ii) aggregated, meaning it relates to a group of clients from which individual identities have been excluded, or (iii) deidentified to the extent it cannot reasonably be linked back to a specific individual.
4. How We Collect and Use Your Information
Directly from you: When you request a quote, submit a booking form, or sign a booking agreement, we collect identifiers such as your name, email, address, and phone number, along with any dietary or allergen information you provide for your event.
From your communications with us: If you contact us by email, phone, or through our website, you voluntarily share identifiers and any other information you include in your message.
From your payments: If you pay by card or Venmo, our payment processor collects and processes your payment information; we retain a record of the transaction but not full card numbers.
Automatically from our website: When you visit our website, we automatically collect technical data such as your IP address and browsing activity through analytics cookies, to help us understand and improve our Services.
We use this information to plan and deliver your event, process payments, respond to your questions, and improve our Services. We will not use your Personal Information for purposes that are incompatible with those described here without updating this Privacy Policy or obtaining your consent where required by law.
5. Retention of Your Information
We retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, including completing your booking, complying with our legal and tax obligations, resolving disputes, and enforcing our agreements, or for any longer period required by law.
6. How We Share Your Information
Service providers: We share information with vendors who help us operate, such as payment processors, our insurance provider, and email or scheduling platforms. We require these providers to keep your information confidential and to use it only to provide services to us.
Law enforcement or government agencies: as permitted or required by law.
Other third parties: as permitted by applicable law, such as to comply with a legal process, protect against fraud or harm, or with your consent.
We do not sell your Personal Information, and we do not share it with third parties for cross-contextual behavioral advertising purposes.
7. Aggregated and De-Identified Information
We may use fully anonymized, deidentified, or aggregated data generated from Personal Information to assist with our market research, marketing, or business planning. This information is not Personal Information, so we may use it for our purposes without consent or restriction.
8. Children's Privacy
Our Services are intended for adults booking or inquiring about events and are not directed to children. No one under age 16 may provide Personal Information to us. We do not knowingly collect Personal Information from children under 16, and if we learn we have done so without verification of parental consent, we will delete that information. If you believe a child under 16 may have provided us information, please contact us at isabel@thegoodsister.info or 619-922-7617.
9. Where We Offer Our Services
The Good Sister Coffee Company is based in, and provides catering and event services within, the greater San Diego, California area. Our Services are intended for residents of the United States. If you access our Services from outside the United States, you understand that your Personal Information will be transferred to and maintained in the United States, which may have data protection laws different from those of your home jurisdiction.
10. Your Privacy Choices and Controls
Updating your information: Contact us any time to review, correct, or request deletion of the personal information you've provided.
Emails: If you provide us with your email address, we may send you booking-related and support emails, or, if you opt in, occasional marketing emails. You can opt out of marketing emails at any time, but not transactional emails related to a booking in progress.
Texting consent: If you provide us with your mobile number, you consent to receiving text messages from us about your event. You can unsubscribe at any time by replying STOP. Message and data rates may apply.
Do Not Track requests: Our systems do not currently respond to browser “do-not-track” signals. If this changes, we will update this Privacy Policy.
11. Consumer Privacy Requests
If you wish to exercise your privacy rights, express concerns, or obtain more information about how we use your Personal Information, please contact us at isabel@thegoodsister.info or 619-922-7617. We do not charge a fee to process a verifiable request unless permitted by law, in which case we will tell you the estimated cost before completing your request. We may be unable to fulfill all or part of a request, for example if it falls within a statutory exception.
12. Your Privacy Rights Under State Law
Depending on where you live, you may be entitled to some or all the following rights under state privacy laws such as those of California, Colorado, Connecticut, Nevada, Utah, and Virginia:
Right to Correct: request that we correct inaccurate Personal Information we hold about you.
Right to Delete: request that we delete Personal Information we collected from you, subject to certain exceptions.
Right to Access: request confirmation of, and a copy of, the Personal Information we've collected about you.
Limited Use of Sensitive Information: we do not use or disclose sensitive Personal Information (such as health-related dietary information) for the purpose of inferring characteristics about you.
No Selling or Sharing: we do not sell your Personal Information or share it for cross-contextual behavioral advertising.
No Profiling: we do not use automated processing of your Personal Information to evaluate or predict your behavior.
Right to Disclosure: request details about the categories of Personal Information we've collected, our sources, our purposes for collecting it, and the categories of third parties with whom we've shared it.
Right to Nondiscrimination: we will not deny you services, charge you different prices, or otherwise retaliate against you for exercising your privacy rights.
To exercise any of these rights, please contact us at isabel@thegoodsister.info or 619-922-7617. Certain laws may limit the number or frequency of requests we are required to fulfill.
13. Data Security
We implement reasonable technical, organizational, and physical safeguards designed to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. It is your responsibility to keep any account credentials or communications with us secure.
14. Third-Party Links
Our Services may include links to other websites whose privacy practices may differ from ours. If you submit Personal Information to any of those websites, it is governed by their privacy policies, not this one. We encourage you to review the privacy policy of any website you visit.
15. Changes to This Privacy Policy
We may periodically update this Privacy Policy. If we make material changes, we will notify you through our Services or by updating this posting. The date this Privacy Policy was last revised is identified at the top of the page. Your continued use of our Services after the effective date constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
The Good Sister Coffee Company